The following outlines Patagonia Chocolates' Privacy Policy in respect of this website.
Patagonia Chocolates is committed to the protection of your privacy. Our aim is to provide an online environment which will ensure the information you provide to us will be handled in a secure, efficient and confidential manner as possible.
By accessing our website you accept the terms and conditions of its use, including consent to the collection and use of your personal information and our right to make amendments to this statement from time to time. We encourage you to regularly review this statement to inform yourself of any amendments.
Use of your Information
Patagonia Chocolates does not pass on, sell, rent or otherwise provide your personal information, including email address and contact details, to third parties.
As a visitor to our website you may be asked to submit personal details about yourself by email or online form. The information you submit or send electronically is received by our network and stored in our database. In sending us the email or completing an online form, you accept that you have granted us consent to use any personal information within our organisation for the purposes we prescribe including responding to your queries, re-publishing information on our website, and compilation of our databases and research for marketing purposes.
Membership Registration
When you register as a member of patagoniachocolates.co.nz, you will be asked to nominate a user name and password, and provide an email address and contact information. Our membership registration form may also require demographic information. Your contact information may be used to contact you if necessary, while demographic information may be used in order to provide you with special offers relevant to your location, see the Member Emails section below for more information on this.
Updating your Personal Information
Your personal information can be viewed in your member account/profile page and you can amend your personal data via this page, including changing your email address, delivery address, phone number and password.
Membership Cancellation
If you wish to cancel your member registration to our website for any reason, simply send us an email requesting this. This will also unsubscribe you from our database.
Member Emails
Patagonia Chocolates will send emails to patagoniachocolates.co.nz members to document online shopping purchases and, from time to time, to notify of special deals in relation to our website. In addition Patagonia Chocolates may send out emails promoting related products and services, for example retail store information. Member emails may also be sent in order to respond to any questions or comments you have sent us; to help monitor, develop or improve the website; to investigate any complaints relating to misuse of the website or breach of terms and conditions; to send you reminders; technical notices, security alerts, administrative messages, service bulletins and requested information; and to communicate and provide any additional information about us that we deem of interest to our members. If you prefer not to receive these emails, you can unsubscribe from our database by using the link at the bottom of any emails you receive, or you can unsubscribe via your member account/profile page or by sending us an email with the word ‘unsubscribe’ in the subject line.
Spam
We only send emails to our member database that we deem of interest to our members, as set out in the Member Emails section above. In the event that you believe you have received spam email that is not a genuine Patagonia Chocolates communication, or an email where you believe your email address has been obtained via patagoniachocolates.co.nz, please contact us so that we can investigate further.
Control of your Password
You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your patagoniachocolates.co.nz member password to any third parties. If you choose to share your user name, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy. Forgotten password emails will be sent to your user email address. It is your responsibility to protect the security of this email account. Patagonia Chocolates has no liability for any issues that arise if this account is not secure.
Credit Card Security
We work diligently to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or via patagoniachocolates.co.nz; all transactions are processed through a secure payment service provider. Patagonia Chocolates uses Direct Payment Solutions (DPS), one of New Zealand’s leading online payment solutions. DPS hosts and manages our website payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Patagonia Chocolates and cannot be accessed by Patagonia Chocolates staff. However they may be held by DPS in accordance with its Privacy Policy (https://www.paymentexpress.com/About/About_DPS/Privacy_Policy.aspx).
Cookies
Cookies are the ‘technical’ name given to small pieces of information that are stored in a browser-related file on your computer's hard drive in order to improve the user experience. Cookies are widely used on most major websites. We mostly use ‘session’ cookies which will expire when you close your browser.
Other Information We Collect
We collect and use additional information to carry out internal research on our users' demographics, interests, and behaviour to better understand what products and services are most relevant. This information may include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our website or not), what browser you are using, and your IP address.
If you send us personal correspondence, such as emails, live chats or letters, or if other users or third parties send us correspondence about your activities on our website, we may collect such information into a file specific to you.
Security, Quality and Accuracy of Information
Whilst we will take all due care in protecting the security, confidentiality and privacy of the information submitted by you, we cannot guarantee that our systems will be completely free from third party interception or damage to information transmitted by email which is caused by viruses. Some or all of the services provided to you may be provided through our appointed third parties. Your personal information may be securely stored by our third party IT provider, and accessed only for the purposes of IT administration and security.
Your Right to Access and Amend Information About You
If you have submitted details about yourself to us, you are entitled to access the information which is subsequently handled by us within our organisation. There are exceptional circumstances where access to your personal information may be refused by us such as where access would be unlawful. We will advise you of such circumstances if they arise. If you would like access your personal information, please submit your request to info@patagoniachocolates.co.nz outlining the documents or information you require. We will endeavour to respond to your query within 3 business days of receiving a written request.
Updates to our Information Practices
From time to time, we may make changes to our information practices or update the functionality of our website. We will make any corresponding changes to our Privacy Policy in line with this, so we encourage you to periodically review this page. If you have any questions about our Privacy Policy please contact us.
Use of Your Information Outside New Zealand
As part of your contract with us, we may need to transfer some of your personal information to one of our international affiliates. We will use reasonable endeavours to ensure that the recipient jurisdiction has in place a regime which complies with the legal requirements of that jurisdiction.
Complaints and Queries
If you are unhappy with any aspect of the way your personal information has been collected or handled by us, please do not hesitate to contact us at info@patagoniachocolates.co.nz.
Please let us know if you have any queries in relation to any aspects of the above statement at info@patagoniachocolates.co.nz.
